Section 7



Our Mission Statement
  1.1 In our work with older people who may be at risk due to their age, illness or disability, the Puddenecks will endeavour at all times to provide services and activities which minimise risk and are as safe as we can make them.
  1.2 We aim to protect our service users from harm or maltreatment, prevent the impairment of health, ensure the provision of safe and effective care, and promote life enhancing opportunities.
  1.3 We will work in partnership with other local/national agencies to put in place appropriate procedures for reporting, making referrals, accessing training and specialist support, as and when required.
2 Safer recruitment
  2.1 The Puddenecks will endeavour to recruit volunteers who are suited to the type of service we provide and to the needs of our service users.
  2.2 While it is not envisaged that formal Disclosure & Barring Service (DBS) checks would be required of prospective volunteers, the Puddenecks reserve the right to ask for such checks should it be thought necessary in particular cases, or for particular roles.
  2.3 We will brief our volunteers to ensure they understand our commitment to safeguarding, enabling all personnel to undertake their roles safely and confidently as will benefit our volunteers and enhance the experience of our elderly service users.
  2.4 We will regularly review our procedures in response to changes in legislation and systems external to our organisation.
3 Volunteers
  3.1   All volunteers to the Puddenecks will be treated fairly, and given clear guidance on their role within the charity, and will be supported to fulfil that role.
  3.2 Their contribution will be acknowledged and they will be encouraged to grow their engagement and contribution to the organisation using their particular talents and skills, and as they become more experienced.
  3.3 In turn, our volunteers will endeavour to conduct themselves at all times in a manner which reflects well on our organisation.


The safeguarding officer will be available to all volunteers and service users to speak to when they have any concerns, issues or complaints regarding the safety, well-being or conduct of service users and volunteers.
  3.5 The safeguarding officer will liaise with appropriate local and national agencies, contribute to appropriate policies, maintain records and keep confidentiality, adhere to and promote this policy within the organisation, and support or provide access to support for individuals suffering harm or abuse.
4 Awareness of harm and abuse in our organisation
  4.1 The Puddenecks recognise that harm is caused by accidents, deliberate abuse of any sort, neglect (deliberate or not) or factors such as bullying, prejudicial attitudes or a failure to enable a person to participate in activities that are open to most of their peers.
  4.2 All incidents of harm to anyone involved in our service, be they service user or volunteer, will require an appropriate response to reduce risks and improve our service.
  4.3 Deliberate acts of harm and neglect against the person will be dealt with and will require reports and referrals to social services or the police.
5 Significant harm
  5.1 Where there is risk of significant harm to our service users or volunteers, the Puddenecks Safeguarding Officer is empowered to act accordingly, to

§  log all conversations regarding the issue

§  sign and request signatures on reports and statements

§  confidentially seek advice from expert sources

§  share concerns (with consent where required and appropriate) with Chair of the Committee and lead on governance.

§  share concerns and make referrals to external agencies such as Social Services, the Police as appropriate to the circumstances


6 Confidentiality
  6.1 All reports and logs will be kept securely and confidentially according our data protection policy and confidentiality statement, or in line with DBS Code of Practice if appropriate, until or unless it is necessary to share this material with the agencies named above. Information will be shared on a “need-to-know” basis only.
7 Communication
  7.1 The Puddenecks will communicate this policy to all volunteers to ensure our safeguarding commitment and procedures are broadly understood.
  7.2 The Puddenecks will support and encourage all service users and volunteers to speak up and contact the named Safeguarding Officer where there is

§  a concern (a worry, issue or doubt about practice or treatment of a service user or colleague, or their circumstances), or

§  a disclosure (information about a person at risk of or suffering from significant harm) or

§  an allegation (the possibility that a volunteer could cause harm to a person in their charge)

  7.3 Volunteers can report things that they believe aren’t right, are illegal or if anyone is neglecting their duties, putting someone’s health and safety in danger or covering up wrongdoing.  In the first instance they should speak with the Safeguarding Officer.
  7.4 We would naturally prefer our members to try to resolve issues of concern ‘in-house’ whenever possible, but this does not prevent them from making a report or referral to statutory agencies such Social Services or the Police, in their own right as a private individual.
  7.5 We also support volunteers to raise concerns or to disclose information, which they believe shows malpractice – whistle-blowing (disclosure in the public interest).
  7.6 To encourage everyone involved in the Puddenecks to understand that safeguarding is everybody’s business, we will agenda Committee meetings, and provide broader opportunities for discussions to ensure that we continue to learn and improve on our safeguarding responsibilities.

 Policy Review

Date of Review Reviewed by Comments/Action
20/02/2021        KE